RESEARCH NEWS

Executive leader of a company discussing leadership turnover with employees and how it affects customer relations

May 16th, 2023

Customer-Related Executive Leadership Turnover: A Costly Dilemma

Sash Vaid explores the impact of shakeups at the customer-related top management level on firms' financial performance.

MDTRC Landscape photo

May 7th, 2023

Bringing Research to the Community

MDTRC launches mobile research lab to ensure digital inclusion for everyone.

man walking with a bag and passport

May 2nd, 2023

In the News: Temporary Foreign Worker Program Must Have Open Work Permits

In this Toronto Star op/ed Catherine Connelly says the biggest problem of the temporary foreign worker program is closed work permits.

April 25th, 2023

McMaster Researchers Awarded Over $24 Million for Climate and Pandemic Research

Benson Honig was awarded the Government of Canada’s New Frontiers in Research Fund (NFRF) to expand a virtual entrepreneurial incubator.

AI call centre assistant

April 19th, 2023

In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls

Sean O’Brady spoke with the Globe and Mail's Technology Reporter about using AI to automate customer service jobs.

April 18th, 2023

Your Used Clothing Donation May be Doing More Harm Than Good

A DeGroote professor is investigating environmental impacts and factors driving the entrepreneurship associated with circular fashion.

Man in suit in airport

March 30th, 2023

In the News: How AI is Changing the Jobs of Call Centre Workers

Sean O’Brady spoke with the Globe and Mail's Future of Work Reporter about how AI is changing the nature of call-centre jobs.

Blank iphone illustration

March 23rd, 2023

In the News: Is Live Shopping the Next Big disruptor in Canadian Retail?

Ruhai Wu spoke with the Globe and Mail about a new business model which takes influencer marketing to the next level.

March 9th, 2023

Building a Digital Community of Global Entrepreneurs

Benson Honig is creating opportunities for marginalized individuals to become financially autonomous while forging global connections.