Milena Head

Dr. Milena Head

Professor / Wayne C. Fox Chair in Business Innovation / Academic Director, EMBA Program / Director, McMaster Digital Transformation Research Centre

Information Systems

CONTACT INFORMATION

BIO

Dr. Milena Head is a professor of information systems, and Academic Director of the EMBA program, at the DeGroote School of Business. She holds the Wayne C. Fox Chair in Business Innovation. Dr. Head received her MBA in Management Information Systems, and her PhD in Information Systems, from McMaster University. Her current work focuses on electronic commerce, and human-computer interaction (HCI). Her research interests include: online trust, adoption of electronic commerce and new technologies; interface design; cross-cultural, gender and age issues related to technology use; and, the potential negative impacts of technology, including identity theft, techno-stress, and cyber-bullying. Milena has received numerous teaching and research awards and is frequently called upon by the media and by community groups to speak about her research.

JOURNAL PUBLICATIONS

December 2023

Exploring The Impact Of Online Social Participation On Loneliness In Older Adults: Evidence From The Canadian Longitudinal Study On Aging

JOURNAL : INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT

CONTRIBUTORS: Soheil Goodarzi, Jinglu Jiang, Milena Head, Xuecong Lu
November 2023

Mobile Shopping Decision Comfort Using Augmented Reality: The Effects Of Perceived Augmentation And Haptic Imagery

JOURNAL : ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS

CONTRIBUTORS: Alex Ivanov, Milena Head, Cosima Biela
May 2023

Motivation And Demotivation Of Hackers In Selecting A Hacking Task

JOURNAL : JOURNAL OF COMPUTER INFORMATION SYSTEMS

CONTRIBUTORS: Ken Owen, Milena Head
December 2019

Attitudes Toward Health Care Virtual Communities Of Practice: Survey Among Health Care Workers

JOURNAL : JOURNAL OF MEDICAL INTERNET RESEARCH

CONTRIBUTORS: Nicole Yada, Milena Head
November 2018

Using The Elaboration Likelihood Model To Examine Online Persuasion Through Website Design

JOURNAL : INFORMATION & MANAGEMENT

CONTRIBUTORS: Dianne Cyr, Milena Head, Eric Lim, Agnis Stibe
June 2018

Understanding The Role Of Competition In Video Gameplay Satisfaction

JOURNAL : INFORMATION & MANAGEMENT

CONTRIBUTORS: Sepandar Sepehr, Milena Head
2018

Cyberbullying Impacts On Victims? Satisfaction With Information And Communication Technologies: The Role Of Perceived Cyberbullying Severity

JOURNAL : INFORMATION AND MANAGEMENT

CONTRIBUTORS: S Camacho, Khaled s Hassanein, Milena Head
2017

Understanding Consumers’ Attitudes Toward Controversial Information Technologies: A Contextualization Approach

JOURNAL : INFORMATION SYSTEMS RESEARCH

CONTRIBUTORS: M Breward, Khaled s Hassanein, Milena Head
2014

The Impact Of Age On Website Usability

JOURNAL : COMPUTERS IN HUMAN BEHAVIOR

CONTRIBUTORS: Nicole Wagner, Khaled s Hassanein, Milena Head
December 2013

The Impact Of Task Framing And Viewing Timing On User Website Perceptions And Viewing Behavior

JOURNAL : INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

CONTRIBUTORS: Dianne Cyr, Milena Head
2012

The Impact Of Distractions On The Usability And Intention To Use Mobile Devices For Wireless Data Services

JOURNAL : COMPUTERS IN HUMAN BEHAVIOR

CONTRIBUTORS: Ck Coursaris, Khaled s Hassanein, Milena Head, Nick Bontis
2010

Computer Use By Older Adults: A Multi-disciplinary Review

JOURNAL : COMPUTERS IN HUMAN BEHAVIOR

CONTRIBUTORS: Nicole Wagner, Khaled s Hassanein, Milena Head
2010

The Effects Of Website Design On Purchase Intention In Online Shopping: The Mediating Role Of Trust And The Moderating Role Of Culture

JOURNAL : INTERNATIONAL JOURNAL OF ELECTRONIC BUSINESS

CONTRIBUTORS: Boudhayan Ganguly, Satya bhusan Dash, Dianne Cyr, Milena Head
October 2009

Perceived Interactivity Leading To E-loyalty: Development Of A Model For Cognitive–affective User Responses

JOURNAL : INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

CONTRIBUTORS: Dianne Cyr, Milena Head, Alex Ivanov
2008

Who Is Responsible For E-learning Success In Higher Education? A Stakeholders’ Analysis

JOURNAL : EDUCATIONAL TECHNOLOGY AND SOCIETY

CONTRIBUTORS: N Wagner, Khaled s Hassanein, Milena Head
2007

Manipulating Perceived Social Presence Through The Web Interface And Its Impact On Attitude Towards Online Shopping

JOURNAL : INTERNATIONAL JOURNAL OF HUMAN COMPUTER STUDIES

CONTRIBUTORS: Khaled s Hassanein, Milena Head
2007

The Role Of Social Presence In Establishing Loyalty In E-service Environments

JOURNAL : INTERACTING WITH COMPUTERS

CONTRIBUTORS: D Cyr, Khaled s Hassanein, Milena Head, A Ivanov
December 2006

Design Aesthetics Leading To M-loyalty In Mobile Commerce

JOURNAL : INFORMATION & MANAGEMENT

CONTRIBUTORS: Dianne Cyr, Milena Head, Alex Ivanov
January 2005

Consumer Relationship Marketing On The Internet: An Overview And Clarification Of Concepts

JOURNAL : INNOVATIVE MARKETING

CONTRIBUTORS: F Wang, Milena Head
2005

The Impact Of Infusing Social Presence In The Web Interface: An Investigation Across Product Types

JOURNAL : INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

CONTRIBUTORS: Khaled s Hassanein, Milena Head
April 2003

Measuring The Strategic Fit Of Supply Chain Coordination Systems

CONTRIBUTORS: Tim s Mclaren, Yufei Yuan, Milena Head, Ebusiness research centre merc Mcmaster
2003

M-commerce In Canada: An Interaction Framework For Wireless Privacy

JOURNAL : CANADIAN JOURNAL OF ADMINISTRATIVE SCIENCES

CONTRIBUTORS: C Coursaris, Khaled s Hassanein, Milena Head
September 2002

Online Trust Through Humanized Website Design: Research Model And Empirical Study

CONTRIBUTORS: Milena Head, Khaled s Hassanein, Edward Cho, University michael g degroote school of business Mcmaster
June 2002

The Influence Of Product Type On Online Trust

JOURNAL : QUARTERLY JOURNAL OF ELECTRONIC COMMERCE

CONTRIBUTORS: Khaled s Hassanein, Milena Head
December 2001

Team Performance And Satisfaction: A Link To Cognitive Style Within A Process Framework

JOURNAL : THE JOURNAL OF CREATIVE BEHAVIOR

CONTRIBUTORS: Min Basadur, Milena Head
October 2001

Guest Editorial

JOURNAL : INTERNET RESEARCH

CONTRIBUTORS: Milena Head
October 2001

A Model For Web?based Information Systems In E?retailing

JOURNAL : INTERNET RESEARCH

CONTRIBUTORS: Fang Wang, Milena Head
February 2001

Matching Customer Expectations And Perceptions In E-commerce

CONTRIBUTORS: Norman Archer, Milena Head, Yufei Yuan, University michael g degroote school of business Mcmaster
January 2001

Privacy Protection In Electronic Commerce - A Theoretical Framework

JOURNAL : HUMAN SYSTEMS MANAGEMENT

CONTRIBUTORS: Milena Head, Yufei Yuan
January 2001

The Second World Congress On The Management Of Electronic Commerce

JOURNAL : INTERNET RESEARCH-ELECTRONIC NETWORKING APPLICATIONS AND POLICY

CONTRIBUTORS: Milena Head, Ck Bart
December 2000

Guest Editorial

JOURNAL : INTERNET RESEARCH

CONTRIBUTORS: Milena Head, Christopher k Bart
August 2000

World Wide Web Navigation Aid

JOURNAL : INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

CONTRIBUTORS: Milena Head, Norman Archer, Yufei Yuan
October 1998

Memos: A World Wide Web Navigation Aid

CONTRIBUTORS: Milena Head, Norman Archer, Yufei Yuan, University michael g degroote school of business Mcmaster

Privacy Protection In Electronic Commerce – A Theoretical Framework

JOURNAL : HUMAN SYSTEMS MANAGEMENT

CONTRIBUTORS: Milena Head

OTHER PUBLICATIONS

September 2022

Developing Social Capital Through Professionally Oriented Social Network Sites

CONTRIBUTORS: Morteza Mashayekhi, Milena Head
January 2016

Understanding Technorruptions: A Second Hand Users' Perspective

CONFERENCE : PROCEEDINGS OF THE 13TH EUROPEAN, MEDITERRANEAN AND MIDDLE EASTERN CONFERENCE ON INFORMATION SYSTEMS, EMCIS 2016

CONTRIBUTORS: S Camacho, Khaled s Hassanein, Milena Head
2015

Understanding The Effect Of Techno-interruptions In The Workplace

CONFERENCE : NEW CONTRIBUTIONS IN INFORMATION SYSTEMS AND TECHNOLOGIES

CONTRIBUTORS: Sonia Camacho, Khaled s Hassanein, Milena Head, Alvaro Rocha, Ana maria Correia, Sandra Costanzo, Luis paulo Reis
2015

Perceived Maintenance Load Of High Maintenance Information Systems: Conceptualization And Development

CONFERENCE : PACIFIC ASIA CONFERENCE ON INFORMATION SYSTEMS, PACIS 2015 - PROCEEDINGS

CONTRIBUTORS: A Akbiyik, Khaled s Hassanein, Milena Head
2014

Understanding The Factors That Influence The Perceived Severity Of Cyber-bullying

CONFERENCE : HCI IN BUSINESS

CONTRIBUTORS: Sonia Camacho, Khaled s Hassanein, Milena Head, Fiona fui-hoon Nah
December 2013

Online Video Game Addiction: A Review And An Information Systems Research Agenda

CONFERENCE : 19TH AMERICAS CONFERENCE ON INFORMATION SYSTEMS, AMCIS 2013 - HYPERCONNECTED WORLD: ANYTHING, ANYWHERE, ANYTIME

CONTRIBUTORS: S Sepehr, Milena Head
January 2013

Online Video Game Addiction: A Review And An Information Systems Research Agenda Completed Research Paper

CONFERENCE : AMCIS 2013 PROCEEDINGS

CONTRIBUTORS: Sepandar Sepehr, Milena Head
January 2013

Second Hand Technostress And Its Determinants In The Context Of Mobile Device Interruptions In Work Meetings

CONFERENCE : 12TH INTERNATIONAL CONFERENCE ON MOBILE BUSINESS, ICMB 2013

CONTRIBUTORS: S Camacho, Khaled s Hassanein, Milena Head
2012

Intention To Use Biometrics For Automated Banking Machine Access: The Impact Of Educational Interventions

CONFERENCE : PROCEEDINGS OF THE EUROPEAN, MEDITERRANEAN AND MIDDLE EASTERN CONFERENCE ON INFORMATION SYSTEMS, EMCIS 2012

CONTRIBUTORS: Khaled s Hassanein, Milena Head, A Harold, A Ivanov
December 2010

Understanding Student Attitudes Of Mobile Phone Applications And Tools: A Study Using Conjoint, Cluster And Sem Analyses

CONFERENCE : 18TH EUROPEAN CONFERENCE ON INFORMATION SYSTEMS, ECIS 2010

CONTRIBUTORS: Milena Head, N Ziolkowski
January 2010

Colour Appeal In Website Design Within And Across Cultures: A Multi-method Evaluation

CONFERENCE : INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

CONTRIBUTORS: Dianne Cyr, Milena Head, Hector Larios
2010

Connections: A Teaching & Learning Newsletter Vol. 1, Issue 2

CONTRIBUTORS: Sue Vajoczki, Patrick Deane, Beth Marquis, Milena Head, Marc Colangelo, Sheryl Burgstahler, Natalie Paddon, Nancy Fenton, Robert Fleisig, Pannu Josan
May 2009

Mobile And Ubiquitous Commerce: Advanced E-business Methods Advanced E-business Methods

CONTRIBUTORS: Milena Head
2008

Consumer Acceptance Of Biometrics For Identity Verification In Financial Transactions: A Theoretical Model

CONFERENCE : 5TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND APPLICATIONS, ICITA 2008

CONTRIBUTORS: Mc Breward, Khaled s Hassanein, Milena Head
2007

Computer Interaction For Older Users: A Literature Review

CONFERENCE : ASSOCIATION FOR INFORMATION SYSTEMS - 13TH AMERICAS CONFERENCE ON INFORMATION SYSTEMS, AMCIS 2007: REACHING NEW HEIGHTS

CONTRIBUTORS: N Wagner, Khaled s Hassanein, Milena Head
2007

Message From The Chairs

OTHER : 8TH WORLD CONGRESS ON THE MANAGEMENT OF E-BUSINESS, WCMEB 2007 - CONFERENCE PROCEEDINGS

CONTRIBUTORS: Khaled s Hassanein, Milena Head, Brian Detlor
January 2005

Costs And Benefits In Supply Chain Collaboration

CONTRIBUTORS: Eldon y Li, Timon c Du, Tim s Mclaren, Milena Head, Yufei Yuan
January 2004

Strategic Fit Of Supply Chain Management Information Systems: A Measurement Model

CONFERENCE : PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS, ICIS 2004

CONTRIBUTORS: T Mclaren, Yufei Yuan, Milena Head
November 1997

User Interface Features: Facilitating Information Access And Decision Making

CONTRIBUTORS: Milena Head

The Impact Of Social Presence On The Experiences Of Online Shoppers - A Cross-cultural Study.

CONTRIBUTORS: Khaled s Hassanein, Milena Head, Chunhua Ju

The Impact Of Distractions On The Usability And The Adoption Of Mobile Devices For Wireless Data Services.

CONTRIBUTORS: Constantinos Coursaris, Khaled s Hassanein, Milena Head, Nick Bontis

Consumer Acceptance Of Biometrics For Identity Verification In Financial Transactions: A Theoretical Model

CONTRIBUTORS: Michael Breward, Milena Head, Khaled s Hassanein